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Terms of Service

Version 2 · in effect from August 30, 2026

Effective Date: August 30, 2026 · Version: 2

These Terms are a binding agreement between RoofQuery LLC, an Oregon limited liability company ("RoofQuery," "we," "us"), and the person or organization using the Services ("Customer," "you").

1. Acceptance

By creating an account, purchasing credits, submitting an order, using an API, downloading a Product, or accepting these Terms, you agree to these Terms and to the RoofQuery Privacy Policy. If you accept on behalf of an organization, you represent that you are authorized to bind it.

You consent to transact electronically. An electronic acceptance has the same effect as a handwritten signature. RoofQuery retains a record of each acceptance, and those records are admissible evidence of the agreement between the parties.

The Services are intended for contractors, roofers, estimators, property professionals, software providers, and other business or professional users.

2. Definitions

"Services" means RoofQuery's websites, accounts, dashboard, APIs, sandbox, webhooks, ordering and payment systems, product-generation systems, support, and related services.

"Product" means any measurement, report, estimate, file, diagram, geometry, calculation, image, dataset, revision, or other output provided through the Services.

"AI-Powered Output" means any result generated or materially assisted by artificial intelligence, machine learning, or a substantially automated model. Not every Product is AI-powered; Products may be created through any combination of technicians, manual review, automation, algorithms, third-party data, and imagery.

"Customer Content" means addresses, coordinates, scope selections, instructions, branding, files, measurements, and other information you submit.

"Recipient" means any person or entity to whom you provide, display, or make available a Product or information derived from a Product, at any tier.

"Upstream Providers" means RoofQuery's licensors, imagery and data providers, mapping and geocoding providers, technicians, contractors, hosting and payment providers, and other suppliers.

"Protected Parties" means RoofQuery, its parents, affiliates, owners, officers, directors, members, managers, employees, agents, contractors, technicians, licensors, and Upstream Providers.

"Product Notice" means the notice RoofQuery includes in generated Products stating that the measurements are remote estimates that must be independently verified before use. RoofQuery may update its wording, format, or placement at any time; the version included in a given Product is the operative one for that Product.

3. Accounts

RoofQuery may decline to provide the Services, or to open, approve, or reinstate an account, at any time and in its sole discretion, for any lawful reason. This does not affect your right to a refund of unused purchased credits under Section 11.

You must provide accurate account, contact, order, and billing information and keep it current. You are responsible for all activity through your account, credentials, employees, contractors, applications, and API keys; for confirming the correct property, address, structure, product type, and scope; for having a lawful purpose and any permission required to request information about a property; for reviewing Products before providing them to anyone; and for promptly reporting suspected unauthorized access.

RoofQuery may rely on the information you submit and is not responsible for a Product produced for the wrong property, structure, or scope because that information was inaccurate, incomplete, or ambiguous.

4. Orders and Delivery

Fees are deducted when an order is submitted, at the price then in effect. An order is generally final once processing begins.

DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. Turnaround varies with complexity, imagery availability, review requirements, volume, and Upstream Provider conditions. No quoted time, published time, or prior experience creates a commitment, and no course of dealing creates one. Late delivery is not a Product error, is not a breach, and does not entitle you to a refund, credit, or other remedy.

ROOFQUERY DOES NOT GUARANTEE THAT ANY PRODUCT WILL BE PRODUCED OR DELIVERED. RoofQuery may reject, pause, or cancel any order at any time, including after processing has begun. If RoofQuery determines that a paid Product cannot be produced, the amount charged is returned to your account as credit. That credit is your sole and exclusive remedy for an unfulfilled order.

Sandbox outputs are for testing only and must not be used for bids, construction, material ordering, insurance, safety, or other production decisions.

5. Nature of Products

PRODUCTS ARE REMOTE, IMAGE- AND DATA-BASED ESTIMATES. THEY ARE NOT PHYSICAL SITE INSPECTIONS, LAND SURVEYS, APPRAISALS, ENGINEERING OR ARCHITECTURAL OPINIONS, STRUCTURAL ASSESSMENTS, SAFETY CERTIFICATIONS, CODE-COMPLIANCE REVIEWS, OR INSURANCE COVERAGE DETERMINATIONS.

Products may contain errors, omissions, uncertainty, rounding differences, misclassifications, or incomplete information. RoofQuery does not guarantee that any Product is accurate, complete, current, within any particular tolerance, or suitable for your project.

AI-Powered Outputs may appear detailed, precise, or confident while being incomplete or materially incorrect. Manual review does not guarantee accuracy, and the use of automation does not mean every part of a Product was automatically generated.

6. Verification and Project Responsibility

You must verify Products according to how you intend to use them:

(a) Preliminary use. For preliminary bids, scoping, and internal planning, review the Product against available site information and apply professional judgment.

(b) Commercial commitment. Before using a Product as the basis for a binding contract price, material order, fabrication order, or start of work, independently verify all material measurements and assumptions by field measurement or other appropriate professional means.

(c) Structural, safety, and regulatory use. Before using a Product in connection with structural capacity, load calculations, life-safety determinations, worker safety planning, engineering or architectural determinations, code compliance, or emergency response, obtain a physical inspection and professional evaluation by qualified personnel. A Product must never be the sole basis for a determination in this category.

(d) AI-Powered Outputs must be independently verified before any use described in (b) or (c).

You, and not RoofQuery or the Upstream Providers, are responsible for project pricing and estimates; waste factors, quantities, purchasing, and fabrication; construction methods, workmanship, labor, installation, and rework; permits, licensing, and code compliance; structural and engineering decisions; job-site access and worker safety; insurance, adjusting, and coverage decisions; and reconciling a Product with plans, field conditions, and professional judgment.

7. Ownership

RoofQuery and its Upstream Providers retain all right, title, and interest in the Services, software, APIs, models, systems, and documentation; Product formats, layouts, diagrams, and templates; measurements, derived data, classifications, geometry, and output data to the extent protectable; source imagery, mapping data, and property data; improvements and derivative systems; and RoofQuery's names, trademarks, and branding. Purchasing credits or ordering a Product does not transfer ownership of any of it.

You retain ownership of Customer Content and grant RoofQuery and its Upstream Providers a non-exclusive, worldwide, royalty-free license to process, reproduce, transmit, adapt, and display it as necessary to operate the Services, fulfill orders, generate branded Products, provide support, prevent abuse, and comply with law.

Service improvement and model training. You also grant RoofQuery a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use Customer Content, Products, order and revision data, and your use of the Services to develop, train, validate, test, benchmark, and improve RoofQuery's models, algorithms, measurement systems, datasets, and Services, and to create derived and aggregated data. This survives account closure. RoofQuery will not use your logos or branding for model training, and will not publish Customer Content in a form identifying you or an individual client of yours except in aggregated or de-identified form.

8. License to Products

Subject to payment and compliance with these Terms, RoofQuery grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use a completed Product for your internal business purposes, to download and retain a copy, to provide it to your own client or other Recipient in connection with your services, and to incorporate its measurements into your proposals, estimates, and project documentation, subject to Section 6.

You may not:

You must impose these same restrictions on anyone to whom you provide a Product.

A license to a Product already paid for and lawfully obtained survives account closure. It is a license to use a copy you already hold, not a right of continued access to RoofQuery's systems.

RoofQuery may suspend or revoke a Product license where the Product or your use of it is connected to a chargeback, fraud, nonpayment, unlawful activity, unauthorized distribution, provider restriction, infringement, security risk, or material breach.

9. Resale and Redistribution

You may resell or redistribute completed Products, and may embed or integrate them into your own product, platform, software, or service. Nothing in these Terms restricts what you charge for a Product or for services incorporating one.

If you supply Products to third parties, you do so in your own name and on your own terms. RoofQuery has no contractual relationship with those parties, provides no services to them, and owes them no duty. You are solely liable for any representation, warranty, guarantee, service level, tolerance, or accuracy claim you make to them, whether or not consistent with these Terms, and your indemnity under Section 16 applies to claims by anyone in your distribution chain at any tier.

You must impose the restrictions in Section 8 on anyone to whom you provide a Product, and require them to do the same further down the chain.

RoofQuery may negotiate separate written terms with a customer covering pricing, liability, attribution, API use, retention, or security. Those terms control over these Terms to the extent they expressly say so. RoofQuery is under no obligation to enter into any such agreement.

10. Delivery and Retention

A Product is delivered when RoofQuery makes it available through the API and notifies your configured webhook endpoint, whether or not that endpoint is reachable, correctly configured, or monitored. You are responsible for maintaining a working endpoint or otherwise retrieving Products through the API.

ROOFQUERY IS NOT AN ARCHIVAL, BACKUP, OR RECORD-KEEPING SERVICE AND MAKES NO COMMITMENT TO RETAIN ANY PRODUCT FOR ANY PERIOD. YOU ARE SOLELY RESPONSIBLE FOR RECEIVING, DOWNLOADING, AND SECURELY RETAINING YOUR OWN COPY OF EVERY PRODUCT YOU MAY NEED.

Continued availability in the dashboard or through the API is a convenience only. RoofQuery may at any time and without notice delete a Product, stop making it available, expire a download link, replace or correct a Product, or change how Products are generated and delivered. Regenerated PDFs may differ from a copy you received earlier. Loss of access to a Product through RoofQuery's systems is not a Product error.

RoofQuery may retain billing, security, dispute, audit, acceptance, and other records as required by law or for legitimate business purposes.

11. Credits, Payments, and Refunds

You prepay for account credits, and orders draw against the available balance. While an account remains open, credit purchases are final and non-refundable, credits are not redeemable for cash, and completed Product charges are non-refundable. Promotional, bonus, and complimentary credits have no cash value. Unused purchased credits do not expire while the account is in good standing.

If your account is closed for any reason, RoofQuery will refund the remaining balance of unused purchased credits, less valid completed Product charges, unpaid amounts, reversals, chargebacks, and taxes, and excluding promotional, bonus, sandbox, or otherwise unpaid credits, subject to payment-processor restrictions and applicable law. Closure does not entitle you to a refund for completed Products or credits already consumed.

Pricing. Prices are not fixed or guaranteed and may change at any time without advance notice. No price is locked in by an earlier order, quote, published rate, prepaid balance, or period of use. A price change never applies retroactively; the amount charged is the price in effect when the order is submitted. Credits are a dollar balance, not a quantity of Products.

Taxes. Prices exclude taxes. You are responsible for all sales, use, excise, gross receipts, value-added, and similar taxes, other than taxes on RoofQuery's net income.

Auto-recharge. If you enable auto-recharge, you authorize RoofQuery and its payment processor to charge your selected payment method in the amount and at the threshold shown in your settings. You may disable it at any time through the dashboard, but must do so before the next charge is initiated; disabling it does not reverse a charge already submitted.

Chargebacks. Before initiating a chargeback, where reasonably practicable, contact [email protected] and allow a reasonable opportunity to investigate. This does not waive a statutory or payment-network right that cannot legally be waived. RoofQuery may suspend the account and preserve records while a chargeback is pending and may provide authorization, order, delivery, and acceptance records to processors, banks, or card networks. To the extent permitted by law, you are responsible for reasonable costs caused by a knowingly false or bad-faith chargeback.

12. Upstream Providers

The Services depend on Upstream Providers. RoofQuery does not control and is not responsible for their availability, accuracy, completeness, security, licensing restrictions, coverage, or performance, and may add, remove, or change a provider, change imagery, data sources, models, or methods, pass provider restrictions through to you, withdraw affected data, modify Products to comply with provider requirements, and suspend access when a provider identifies a legal, licensing, security, or misuse concern.

You receive no greater rights in provider materials than RoofQuery is authorized to grant. All disclaimers, releases, and limitations in these Terms apply to the Upstream Providers, who are intended third-party beneficiaries of those protections and may enforce them directly.

13. Acceptable Use and Termination

You may not use the Services for fraud, harassment, stalking, discrimination, unlawful surveillance, or other unlawful purposes; submit properties or personal information without a lawful business purpose; circumvent fees, authentication, usage limits, or access controls; probe or test security without written authorization, introduce malicious code, or interfere with the Services; share credentials with unauthorized parties; misrepresent the source, accuracy, or professional status of a Product; or violate privacy, intellectual-property, export-control, sanctions, construction, insurance, or professional-licensing laws.

RoofQuery may immediately limit, suspend, or terminate an account, disable API keys, webhooks, downloads, or Product generation, and refuse or cancel orders, without prior notice, in response to suspected fraud, chargebacks, or nonpayment; security threats or unauthorized access; unlawful or abusive conduct; Upstream Provider restrictions or legal requirements; unauthorized redistribution; or material breach of these Terms. Where circumstances reasonably permit, RoofQuery will give notice of the reason and, for a curable breach, a reasonable opportunity to cure.

RoofQuery may terminate an account for any other lawful reason on thirty (30) days' written notice, in which case unused purchased credits are refunded under Section 11 and your license to Products you already hold continues under Section 8.

You may close your account at any time by contacting [email protected] from the registered email address. Because closure is irreversible and triggers a refund, RoofQuery will confirm the request and may verify that it comes from the account holder.

On closure, you must stop accessing the Services, promotional and unpaid credits expire, RoofQuery may delete stored Products and account data, you remain responsible for obligations incurred before closure, and Section 20 survives. Because RoofQuery makes no commitment to retain Products, retrieve any copies you want beforehand.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, PRODUCTS, AI-POWERED OUTPUTS, DATA, IMAGERY, API, SANDBOX, AND RELATED MATERIALS ARE PROVIDED "AS IS," "AS AVAILABLE," AND WITH ALL FAULTS.

THE PROTECTED PARTIES DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, PROFESSIONAL OR WORKMANLIKE PERFORMANCE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

The Protected Parties do not warrant that any Product will be produced, completed, or delivered; that a Product will be accurate, complete, or fit for your requirements; that a Product will be delivered within any particular time; that imagery or data reflects current conditions; that the Services will be uninterrupted, secure, or error-free; that errors will be corrected; that an AI-Powered Output will be reliable or appropriate for reliance; that a Product will remain available from RoofQuery's systems; or that any Recipient will accept a Product.

No oral or written statement creates a warranty unless contained in a written agreement executed by an authorized RoofQuery representative that expressly overrides these Terms.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROTECTED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY.

THE PROTECTED PARTIES WILL NOT BE LIABLE FOR MATERIALS, LABOR, REMOVAL, REWORK, DELAYS, CHANGE ORDERS, FABRICATION, INSTALLATION, REMEDIATION, CUSTOMER REFUNDS, RECIPIENT CLAIMS, FAILED BIDS, LOST CONTRACTS, OR PROJECT LOSSES; OR FOR LOSS OF ANY PRODUCT OR DATA YOU DID NOT RETAIN YOUR OWN COPY OF.

FOR ANY CLAIM ARISING FROM OR RELATING TO A PRODUCT, AN ORDER, AN AI-POWERED OUTPUT, OR THE SERVICES, THE TOTAL COMBINED AGGREGATE LIABILITY OF ALL PROTECTED PARTIES WILL NOT EXCEED THE AMOUNT PAID FOR THE AFFECTED PRODUCT OR ORDER. The value of any refund or credit provided in respect of an affected Product counts against this limit. This is a single combined limit for all Protected Parties, not a separate limit per party, theory, or claim.

If that limitation is held unenforceable as to a claim, the total combined aggregate liability of all Protected Parties for that claim will not exceed the total amounts paid to RoofQuery in the twelve (12) months preceding the event giving rise to it. A holding that one limitation is unenforceable does not affect the other, or Section 14.

These limitations do not apply to liability arising from a Protected Party's gross negligence, willful misconduct, or fraud; RoofQuery's indemnity under Section 16; your obligation to pay amounts owed; or liability that applicable law does not permit to be limited. They apply regardless of the legal theory and even if a limited remedy fails of its essential purpose. Any non-excludable liability is limited to the minimum extent permitted by law.

Time limit. Any claim arising from or relating to a Product, an order, or the Services must be brought within one (1) year after it accrues or is permanently barred.

16. Indemnification

You will defend, indemnify, and hold harmless the Protected Parties from third-party claims, investigations, demands, proceedings, losses, liabilities, settlements, penalties, damages, costs, and reasonable attorneys' fees arising from your or a Recipient's use, distribution, modification, or interpretation of a Product; removal, alteration, or obscuring of the Product Notice; failure to verify a Product or AI-Powered Output as required by Section 6; project pricing, materials, fabrication, construction, safety, professional services, code compliance, or insurance activity; your statements, warranties, advertisements, or agreements; Customer Content; activity under your account or credentials; or your violation of law or these Terms. This does not extend to the portion of a claim attributable to a Protected Party's gross negligence, willful misconduct, or fraud.

The indemnified party will promptly notify you of a claim, allow you to control the defense with counsel reasonably acceptable to it, and reasonably cooperate at your expense. Late notice relieves you only to the extent you are materially prejudiced. You may not settle a claim in a way that admits fault by, imposes obligations on, or restricts a Protected Party without RoofQuery's written consent.

RoofQuery will defend and indemnify you against a third-party claim alleging that your authorized use of the Services or a Product infringes that party's United States patent, copyright, or trademark, and will pay damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Content, your modification of a Product, your combination of a Product with other materials, or your use in breach of these Terms. RoofQuery may procure the right to continue use, modify the affected item, or withdraw it and refund amounts paid for it.

17. Privacy

RoofQuery's handling of personal information is described in the Privacy Policy at https://roofquery.com/privacy, which also covers the service-improvement and model-training uses in Section 7. You are responsible for providing legally required notices and obtaining legally required permissions for Customer Content and Recipient information. You authorize RoofQuery to send transactional and service communications by email, dashboard notice, API response, webhook, or other electronic means.

18. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE ABILITY TO BRING A LAWSUIT, HAVE A JURY TRIAL, OR PARTICIPATE IN A CLASS ACTION.

Informal resolution. Before commencing arbitration, either party must send a written Notice of Dispute identifying the party and account, the factual and legal basis, the affected order or Product, the relief requested, and contact information. The parties will attempt in good faith to resolve it for at least 30 days after a complete notice is received. Notices to RoofQuery go to [email protected].

Individual arbitration. Except as excluded below, disputes arising from or relating to these Terms, the Services, an account, an order, a Product, or the parties' relationship will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, before one neutral arbitrator, in English, on an individual basis only, with discovery limited to what is reasonably necessary, and resulting in a written binding decision on which judgment may be entered in any court with jurisdiction. Claims under $10,000 will ordinarily proceed remotely or on written submissions. The Federal Arbitration Act governs this arbitration agreement.

Fees. For any claim seeking less than $25,000, RoofQuery will pay AAA filing, administration, and arbitrator fees exceeding what you would have paid to file the same claim in the nearest court of competent jurisdiction.

Exclusions. Either party may bring an eligible individual claim in small-claims court; seek temporary or emergency relief relating to intellectual property, unauthorized access, data theft, security, or misuse of credentials; ask a court to compel arbitration or enforce an award; or communicate with or file a complaint with a government agency.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES TO BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. FOR ANY DISPUTE PERMITTED TO PROCEED IN COURT, EACH PARTY WAIVES TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Opt-out. You may opt out of mandatory arbitration by written notice to [email protected] within 30 days after first accepting these Terms, identifying your name, account email, and business name and stating clearly that you are opting out. RoofQuery will not penalize your account, service level, or eligibility for opting out. Opting out does not cancel the remaining Terms.

This arbitration agreement survives suspension, closure, and termination. RoofQuery will not apply a later arbitration change to a dispute that arose before the change. If individual arbitration is found unenforceable for a claim, that claim proceeds in court under Section 19 and the remainder of this Section is enforced to the maximum extent permitted by law.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-laws principles. For disputes permitted to proceed in court, the parties consent to exclusive jurisdiction and venue in the Circuit Court of the State of Oregon for Columbia County and the United States District Court for the District of Oregon, subject to non-waivable law.

20. Changes and General Terms

RoofQuery may modify the Services and update these Terms prospectively. RoofQuery will post updated Terms and their effective date, and for material changes will give at least thirty (30) days' advance notice by email or dashboard notice. If you do not agree to a material change, you may close your account before the effective date and receive a refund of unused purchased credits under Section 11. Changes never retroactively increase the price of a completed order. Continued use after updated Terms take effect constitutes acceptance, except where law requires another form of consent.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, wildfire, war, terrorism, labor disputes, utility or internet failures, provider outages, cyberattacks, government action, or imagery unavailability. This does not excuse payment obligations.

No third-party beneficiaries. Except for the Protected Parties and Upstream Providers as expressly provided in Sections 12, 14, 15, and 16, these Terms confer no rights on any third party. No Recipient has any right to enforce these Terms, and nothing here creates a contractual relationship between RoofQuery and any Recipient.

Notices. RoofQuery may give notice by email to the address on the account, by dashboard notice, by API response, or by other electronic means, deemed given when sent or posted. You are responsible for keeping your account email current and monitoring it. Notices to RoofQuery go to [email protected].

Feedback. RoofQuery may use any suggestions, feedback, or ideas you provide without restriction, obligation, attribution, or compensation.

Beta features. Features designated beta, preview, pilot, or early access are provided for evaluation only, and may be changed or withdrawn at any time. Sections 5, 6, 14, and 15 apply to them in full.

You may not assign your account or these Terms without RoofQuery's written consent, not to be unreasonably withheld in connection with a merger, acquisition, or sale of substantially all assets. RoofQuery may assign in connection with an affiliate transfer, financing, merger, acquisition, reorganization, or sale of assets.

The parties are independent contractors; these Terms create no partnership, agency, franchise, fiduciary, employment, or joint-venture relationship. If a provision is unenforceable it will be modified to the minimum extent necessary and the rest continues in effect. A waiver must be in writing and applies only to the specific instance. Headings are for convenience; "including" means "including without limitation."

These Terms, the Privacy Policy, applicable order information, and any separately executed agreement are the entire agreement regarding the Services. A separately executed agreement controls only if it expressly identifies and overrides the conflicting provision.

Survival. Any provision that by its nature should survive does so, including Sections 2, 5, 7, 8, 10, 11, 12, 13, 14, 15, 16, 18, 19, and this Section.

21. Contact

Support, billing questions, arbitration opt-outs, and legal notices: [email protected]

This is the version currently in effect. Customers are shown this document and asked to accept it when they sign in, and a copy of what each customer accepted is kept with their account.

Questions: [email protected]